Aquiss

[GregI]

YouFibre seem to be sometime in 2025 if I'm lucky so it's time to look at a Openreach FTTP ISP.

I did look favorably on Aquiss but that's now 2 really bad problems people have posted in the span of what, 2 weeks? Like yeah it's good that you get responses but how much do you put up with before you have to really reconsider the choice again? Service is great and all but if you can't basically use the net for days at a time it doesn't mean much.

 

[ChrisD.]

YouFibre seem to be sometime in 2025 if I'm lucky so it's time to look at a Openreach FTTP ISP.

I did look favorably on Aquiss but that's now 2 really bad problems people have posted in the span of what, 2 weeks? Like yeah it's good that you get responses but how much do you put up with before you have to really reconsider the choice again? Service is great and all but if you can't basically use the net for days at a time it doesn't mean much.

TBF the issues have been Openreach related IIRC.

 

[Rainmaker]

TBF the issues have been Openreach related IIRC.

Yup, both issues were down to Openreach/BTw's side. They were communicated very well, updated constantly, and remedied within a few hours. It's unfortunate timing, but judging by the history of faults it's unusual. I'm certainly still happy.

 

[Simon42]

For me this last issue spanned 24 hours starting with a four hour complete loss of service and 24 hours isn't the longest period with an issue in the last year.

While I am happy with Aquiss support, their underlying service comprising their system, City Fibre and OR/BTw hasn't been what I expected no matter which part is at fault. Not all issues are recorded in the Aquiss history or for full time of actual impact based on my experience and while some status updates is still far better than most ISPs, its not a full history.

I am fortunate to have other two other internet service providers as I need the resilience, but if I were to only have one service it would be VM as the last year of Aquiss/OR has had more periods of problems than my VM service has for 5 years by a large margin (and for me VM is 12 to 18 ms max latency so not terrible). I appreciate the VM service could become terrible tomorrow and support would be awful and perhaps I've had an unlucky first year with Aquiss but I can only view on statistics to date.

 

[Caged]

I think they could be a bit more open about the problems since it clearly isn't a fault that is affecting the entire BT Wholesale customer base in these locations.

 

[uvarvu]

Aquiss are now offering 900 up and down for £41pm with three months discount. CityFibre areas only though.

Home Broadband Packages | Aquiss

 

[ChrisD.]

Aquiss are now offering 900 up and down for £41pm with three months discount. CityFibre areas only though.

Home Broadband Packages | Aquiss

It's great to see that they are now offering CF as an option.

 

[Avalon]

It's great to see that they are now offering CF as an option.

For those on CF already reading about the OR issues Aquiss have had, this feels like a 'Hold my beer!' moment. CF avoid telling anyone anything in advance wherever possible.

 

[Caged]

Yup, if anybody thinks Openreach made it difficult to speak to them, they should try CityFibre.

 

[GregI]

Pretty interesting. I don't know what they are doing with the 160 package though it's £38. For £4 more you get about 800 Mbps extra. The 160 should be £35 max.

 

[Brutos]

How's Aquiss so far for everyone? My contract is up with EE 900Mbps, they have been rock solid and can't complain. But exploring other providers to see how they are.
They have offered me £54 as a renewal which isn't bad.

 

[Rainmaker]

How's Aquiss so far for everyone? My contract is up with EE 900Mbps, they have been rock solid and can't complain. But exploring other providers to see how they are.
They have offered me £54 as a renewal which isn't bad.

No dramas for me. We had that one issue with an Openreach line card, but that was fixed very quickly and could have happened to anyone, on any provider. Rock solid service, solid speeds, good latency, great customer service... I can't complain tbh.

 

[ash888]

as @Rainmaker said, brilliant all round for me, as long as you are alright with getting your own equipment as they do not provide router

 

[Brutos]

as @Rainmaker said, brilliant all round for me, as long as you are alright with getting your own equipment as they do not provide router

I am a network guy so i have been running my own router for as long as i can remember. pfsense>SophosUTM>pfsense>untangle>SophosXG

 

[MarcLister]

How's Aquiss so far for everyone? My contract is up with EE 900Mbps, they have been rock solid and can't complain. But exploring other providers to see how they are.
They have offered me £54 as a renewal which isn't bad.

No problems for me. The Openreach engineer did something not quite right and I lost Internet access the next day but that wasn't an Aquiss mistake and they arranged an engineer very quickly.

 

[shiver]

How's Aquiss so far for everyone? My contract is up with EE 900Mbps, they have been rock solid and can't complain. But exploring other providers to see how they are.
They have offered me £54 as a renewal which isn't bad.

Can’t complain here

 

[KIA]

They have offered me £54 as a renewal which isn't bad.

Quite a lot if it's just for broadband.

Voda £39
Plusnet £42

 

[robj20]

Do many of you stay past 12 months. It's fine value for 12 months but after that the price is just way too high.

 

[andy_mk3]

Do many of you stay past 12 months. It's fine value for 12 months but after that the price is just way too high.

I passed 12 months in January. Contemplating on what do to really. Voda at £39 is sorely tempting.

 

[robj20]

I passed 12 months in January. Contemplating on what do to really. Voda at £39 is sorely tempting.

It's like they don't care about customer retention at all.
500mb for £50 year 2 and on is just terrible value.