OcUK Customer Support for Loyal OcUK Forum Members

Werewolf · 1 Jan 2024 at 11:29

Happy new year

COD4000 · 9 Jan 2024 at 10:43

I Don't know if this is still a thing, but could someone look into my ticket please, it's ID 1017955. Sent it last wednesday (3rd), still not heard anything back.

Feek · 9 Jan 2024 at 11:22

COD4000 said:
I Don't know if this is still a thing, but could someone look into my ticket please, it's ID 1017955. Sent it last wednesday (3rd), still not heard anything back.

@Doric

G-Man · 11 Jan 2024 at 23:50

I put in a webticket on the 2nd (ID #1016736) and haven't heard a peep from it. Any chance of getting it looked at?

Maccy · 12 Jan 2024 at 09:16

G-Man said:
I put in a webticket on the 2nd (ID #1016736) and haven't heard a peep from it. Any chance of getting it looked at?

Another one please @Doric

Doric · 12 Jan 2024 at 17:10

Thanks for the nudge everyone, and apologies for the delays! As you can imagine the requests for support post Christmas is sky high and some requests from forum members slip through the cracks as we're taking longer to get back to everyone.

Have raised internally now

Tefal · 6 Mar 2024 at 11:28

Do we still get free shipping it's been a fair while since I ordered anything updated my address/phone number and my profile says my account is linked but the only delivery options are the paid ones?

Sorry if I'm just being dense I've been out of the loop for a few years

Armageus · 6 Mar 2024 at 12:46

Tefal said:
Do we still get free shipping it's been a fair while since I ordered anything updated my address/phone number and my profile says my account is linked but the only delivery options are the paid ones?

Sorry if I'm just being dense I've been out of the loop for a few years

£20 minimum spend iirc

Tefal · 6 Mar 2024 at 12:47

Ah that explains it just wanted a blue tooth adapter that's only 15.

Helios1234 · 14 May 2024 at 23:19

Following on from above, is free shipping only through Royal Mail? My account is linked to my forum account but it's been a while since I last ordered. I thought the DPD next day delivery was also free.

Werewolf · 14 May 2024 at 23:38

Helios1234 said:
Following on from above, is free shipping only through Royal Mail? My account is linked to my forum account but it's been a while since I last ordered. I thought the DPD next day delivery was also free.

It is whatever the system works out the best shipping option is for value/size/weight.

I've had free shipping via RM and DPD, it's pretty much based on weight and value.