Had a rubbish experience with Apple today.
Took my phone into them a month ago because the microphone has died, along with the top speaker.
They offered to repair there and then, but I’d lose my data - some stuff I couldn’t back up via cloud so had to return home.
Went back today, as it is the first chance I’ve had. Everything backed up ready to go. Went through the checks again and reset my phone. As he tried to book the repair, it declined and said I had to send my phone away to apple
2 options:
Send myself and have it returned 1-2 weeks
Get a loaner phone and have to come back to the store again.
Neither worked for me so unsure what to do at this stage. I can’t get back to the store in the next couple of weeks at least, so I can’t have a loaner, and I can’t really be without a phone for 2 weeks. Might have to buy one and return it once I get mine back.
Of course, they used it as an opportunity to upsell me AppleCare+ to get an express replacement.